Course Summary Information
Level: 6
Credit Awarded: 240 Credits
Mode of Study: Full Time
Duration of the Course: 2 Years
Entry Requirements: Entry Test in Mathematics and English + Employer Interview
Awarding Institution: Bahrain Polytechnic
Fees: Students will receive a monthly salary during the programme.

Programme Details
The Programme will equip aspiring hospitality professionals with the essential skills, knowledge, and experience necessary to thrive in the dynamic hospitality industry. It will supply the industry with skilled, knowledgeable, and confident hospitality professionals ready to excel in various roles within the industry. The programme is delivered over a 2-year period, consisting of 6 phases between classroom instruction, practical training, and real-world experience,

Key Learning objectives
This programme seeks to equip students with the following:

• Develop Operational Competence: Provide comprehensive training in key areas of hospitality operations, including front desk management, guest services, food and beverage operations, and event planning.
• Enhance Customer Service Skills: Cultivate exceptional customer service abilities, emphasizing communication, problem-solving, and interpersonal relations to ensure guest satisfaction and loyalty.
• Foster Professionalism and Accountability: Instill a strong sense of professionalism, work ethic, and accountability, preparing students to meet the demands of the hospitality industry.
• Promote Teamwork and Collaboration: Encourage collaboration and teamwork through hands-on experiences in diverse hospitality environments, highlighting the importance of a cohesive work culture.
• Encourage Adaptability and Innovation: Inspire students to be adaptable and innovative in their approach to hospitality challenges, equipping them to thrive in a rapidly changing industry.
• Provide Industry Insights: Offer exposure to best practices, emerging trends, and operational strategies through mentorship and partnerships with hospitality professionals.

Programme Structure
To complete this programme, a student must successfully complete all the following CORE courses (totaling 240 credits):

Year 1

1. The Contemporary Hospitality Industry
2. Managing Customer Experience
3. Sustainable Hospitality Practice
4. IT
5. The Hospitality Business Toolkit
6. Managing Accommodation Services 
7. Managing Front Office Operations
8. Managing Food and Beverage Operations

Year 2

1. Leadership and Management for Hospitality
2. Marketing Processes and Planning
3. Managing Food Production 
4. Managing Conference and Events
5. Accounting Principles
6. Professional Identity and Practice
7. Entrepreneurial Ventures
8. Food & Beverage Selling Skills

Assessment Mode
A blend of practical and theoretical assessment methods including on-the-job evaluation, academic course work (assignment portfolios, projects, exams, etc…)

After Graduation Pathways

Further learning and careers:

• Continue to work with the same employer
• Work with a different employer
• Establish own business
• Continue education within Polytechnic

employment opportunities:

• Front desk receptionist
• Housekeeping supervisor
• Hotel supervisor
• Restaurant manager